Refund & Cancellation Policy
Last updated: September 28, 2026
This policy explains how PoolSpotter billing, cancellations and refunds work. It is part of our Terms of Service.
Free trial
New customers can start a 14-day free trial of the Starter or Metro plan in one market. We collect a payment card at checkout, and you are not charged during the trial.
The trial includes one market of your choice (for Starter, your area of it) and one user.
If you cancel before the trial ends, you won’t be charged. If you don’t cancel, your subscription starts on day 15 and your card is charged for the plan you chose: $19 per month for Starter, or $39, $59 or $99 per month for Metro, depending on the metro’s size.
Billing
Starter costs $19 per month for one user and your own area of one market. Metro costs $39, $59 or $99 per month for each metro, depending on its size, with 3 users. All Markets costs a flat $249 per month for every market we cover, with 10 users. Extra users on Metro and All Markets cost $15 per month each.
Plans bought without the free trial, including All Markets, are billed on the day you subscribe.
Monthly subscriptions renew each month and yearly subscriptions each year, until you cancel. A yearly subscription costs 10 months’ price for 12 months. Payments are processed securely by Stripe.
How to cancel
Cancel any time from Settings → Billing in the PoolSpotter app, or email support@poolspotter.com.
There’s no contract and no cancellation fee.
Your plan stays active until the end of the billing period you’ve already paid for, and you keep access until then.
Refunds
Fees already paid are not refunded, and we don’t prorate partial months or unused time, except where the law requires it.
If you think you were charged in error, email support@poolspotter.com and we’ll look into it.
Price changes and failed payments
We’ll email you at least 30 days before a price change takes effect for your subscription.
If a payment fails, we may pause your access until the balance is paid.
Contact
Questions about billing or cancellations? Email support@poolspotter.com. PoolSpotter, New York, NY.
Frequently Asked Questions
Answers to common questions about PoolSpotter leads, routes, and the waitlist.
